Refunds & Cancellations (Digital Services)

1. Scope

Digital services not yet used may be refundable; once used/consumed, non-refundable.

2. How to Request

Email billing@personaos.co.uk with order_id and details. We respond within 24 hours and process approved refunds within 7–14 business days (subject to payment method).

3. Chargebacks

If a chargeback is raised, we will submit evidence to the card scheme via our MoR. Resolution times follow scheme rules.

4. Notes

This policy does not affect your statutory rights.

（中文说明：未使用的数字服务可退；已使用不可退；退款时限以支付渠道为准。）